It’s important to us that you enjoy using your new theme and we are here to help with any theme related questions, but please be sure to understand that customization is not support. The theme is solid AS-IS ( Excluding bugs ). Anything not in the demo or item page description is considered a custom request.
Any support sent outside our system will be referred to the system. A support desk is the only way we can effectively management support so I’m afraid we have to insist on this. That means we can give you the best possible support.
I aim to respond to all support messages within 24 hours. There may be times when this is impossible if support is high, I’m away or I have an emergency. But I take your tickets seriously and I won’t leave you waiting if I can help it.
Your support must be active, I won’t make any exceptions on this as I feel it would be unfair on customers that have purchased support. The support renewal system is important as authors need to be compensated for the time they put in. Also consider that the price of renewing support is often the price of one meal out to put it into context.
Support for my items includes:
Item support does NOT include:
If you encounter a WordPress (not theme related) issue that is beyond your technical ability or troubleshoot or implement we can quote an hourly or fixed task/project price.
We can take on a limited number of customization requests again charged hourly or fixed price.